Excuse Me, You Have Some Twitter On Your Facebook

blog-illustrationTweets on LinkedIn. Tweets on blogs. Facebook and Twitter updates on blogs. Blogs on Facebook. It seems that many people don’t want anyone to miss a single word they ever say. Duplicate content is becoming the norm. I brought this up on Twitter recently, and quickly got a bunch of responses from people agreeing that it is a bit noisy. Some said that they hate it but do it themselves because they thought it was just what you were supposed to do. But as far as I know, no one is supposed to do anything in the social media space. If they are, then they neglected to give me that rule book.

This over-connectedness and need for everyone to read everything you ever write or say online is starting to overwhelm me. The thing is that oftentimes those with whom you are connected on Twitter may also be connected to you on Facebook and/or LinkedIn or subscribe to your blog. They’ve seen it already on one of the other platforms. For me, I see each venue as having a unique function. There is some cross-pollination going on in my various online arenas, but overall each platform has its own audience. Each platform also lends itself to unique styles of communication that don’t always translate well on a different platform. Even though I am not your cubicle type, I am finding the need to compartmentalize my social networking use.

Welcome to my compartments

Professional:
LinkedIn for me is purely business. I try not to get too personal there, using it for business networking, promoting my business and my blog with business related content, and looking for new clients and other business uses. My Blog also serves a similar purpose. I generally write about issues and ideas related to what I do – marketing, writing, design, and branding stuff. I leave personal stories out of it unless they’re part of a larger story that relates to what I do. Hopefully people will read what I write and some even hire me.

Mix n Match:
Twitter for me is easier to mix personal and professional content. The short format lends itself to allowing me to quickly share a myriad of things – pictures of my puppy, links to interesting articles on business subjects of interest, quick chats with my virtual friends, and just random observations of the strange, funny and interesting things I find or think about. I tend to be a bit more liberal with Twitter followers. Let”s face it, the majority of the 1001 people I have following me on Twitter are people I have never met and probably never will. Some are real friends, online friends and people I have worked with or might work with, but the vast majority are complete strangers.

My real friends:
Facebook, on the other hand is beginning to define itself to me as the place to connect with my friend-friends, not my “friends.” I do have a few business related connections there, but I’m thinking about dropping them and keeping it purely personal. I don’t necessarily want potential clients or colleagues reading my chatty comments or stupid insider jokes with old friends. I see this as a place for me to really relax and stay in touch with friends and family. I generally keep business out of it. My real life friends and family don’t care to know my thoughts on marketing or writing. Those people care more about the recipe for that tasty roasted red pepper dip that I make all the time.

Stop and think about the various platforms you use and how they can each be utilized in unique ways to do whatever it is that you do. Go ahead, Tweet on Twitter, write on your Facebook wall, update your status or start a discussion on LinkedIn, and cross-promote now and then, but I don’t think the world is going to stop turning if someone somewhere misses something you say.

Do you use each platform in different ways? What do you think?

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Is New School Marketing Really That Different From Old School?

oldschoolhouseMy online friend John Cavanaugh’s recent post got me thinking about the hot rivalry between new school vs. old school marketing. We all know those feel good buzz words like transparency, conversation and engagement, but I question their truth in meaning in the online world. I am realizing that the new way of marketing is not as different from the old way as we are often led to believe. It all depends on your perspective and your approach.

Putting a business out there with a blog and on Facebook and Twitter is a good thing. It allows consumers to at least feel like the company is accessible, but does it really offer that transparency that everyone says is so essential? I think it’s more like translucence. No company is going to be completely transparent. Most companies and organizations highly monitor their Facebook posts, blog posts and Twitter feeds. They are most often manned by PR, marketing, communications or customer service people within the organization. In other words, trained professionals well-versed in the company’s mission, style, philosophy and message. These people are in fact crafting their posts to serve the best interest of the company. You know, just like advertising, only folksier.

I submit that social media usage by business is simply a newer form of advertising. Let’s face it, a Facebook page is designed to generate interest in and attention to a brand (just like advertising), with the added bonus of actually hearing and seeing what people are saying about you (just like focus groups). The point of a business gaining fans, followers and subscribers may seem like it’s about building a “community,” but when it gets right down to the core, it’s about getting a following of existing or potential customers to like your brand, with the end goal of selling whatever it is that you are selling to them (just like advertising). It’s a powerful way to get consumers to try your Kool-aid, like it, then buy it (just like handing out free samples in the grocery store). The more fans, followers and subscribers you get, the more people start talking about your brand or business around the web, which in turn builds brand awareness (just like advertising).

So I propose that we stop the bickering between the new school and the old school and realize that we’re not as different as we may think. I suggest we stop using the word “transparent,” adopt the more accurate word “translucent” instead, and just feel hopeful that businesses can no longer get away with being opaque.

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