My online friend John Cavanaugh’s recent post got me thinking about the hot rivalry between new school vs. old school marketing. We all know those feel good buzz words like transparency, conversation and engagement, but I question their truth in meaning in the online world. I am realizing that the new way of marketing is not as different from the old way as we are often led to believe. It all depends on your perspective and your approach.
Putting a business out there with a blog and on Facebook and Twitter is a good thing. It allows consumers to at least feel like the company is accessible, but does it really offer that transparency that everyone says is so essential? I think it’s more like translucence. No company is going to be completely transparent. Most companies and organizations highly monitor their Facebook posts, blog posts and Twitter feeds. They are most often manned by PR, marketing, communications or customer service people within the organization. In other words, trained professionals well-versed in the company’s mission, style, philosophy and message. These people are in fact crafting their posts to serve the best interest of the company. You know, just like advertising, only folksier.
I submit that social media usage by business is simply a newer form of advertising. Let’s face it, a Facebook page is designed to generate interest in and attention to a brand (just like advertising), with the added bonus of actually hearing and seeing what people are saying about you (just like focus groups). The point of a business gaining fans, followers and subscribers may seem like it’s about building a “community,” but when it gets right down to the core, it’s about getting a following of existing or potential customers to like your brand, with the end goal of selling whatever it is that you are selling to them (just like advertising). It’s a powerful way to get consumers to try your Kool-aid, like it, then buy it (just like handing out free samples in the grocery store). The more fans, followers and subscribers you get, the more people start talking about your brand or business around the web, which in turn builds brand awareness (just like advertising).
So I propose that we stop the bickering between the new school and the old school and realize that we’re not as different as we may think. I suggest we stop using the word “transparent,” adopt the more accurate word “translucent” instead, and just feel hopeful that businesses can no longer get away with being opaque.